Online & Mobile Security

  • Make sure your operating systems, software and browsers are up to date and that you have anti-virus and firewall software.
  • Clear your devices’ caches and history to protect passwords and payment history.
  • Be extra cautious when using public computers or Wi-Fi and don’t use them for financial transactions.
  • Set passwords and enable screen locks to prevent others from using your computer or devices.
  • Check for a padlock symbol and
  • Download apps and software from only authorized vendors to avoid viruses.
  • Sign out of your digital banking session when you finish.

Warding Off Web Threats

The internet is a convenient resource, helpful tool and part of our daily lives. Whether you’re using a mobile device or desktop computer, all your social media interactions, online shopping transactions and email messages are susceptible to attack.

Up-to-Date Information = Faster Protection

When it comes to your account’s security, we never take a break. We have dedicated staff monitoring it 24/7. We’ll need your current contact information:

  • to notify you if we see anything suspicious, so you can act quickly
  • for extra security features (e.g., 2-step verification or transaction alerts*)
  • for you to receive important updates (e.g., system maintenance/outages, general account updates)
  • Add your cell phone number, email and mailing addresses to your profile so we can contact you quickly.

A Strong Username and Password = Extra Account Security

Here are some tips for creating strong sign in credentials:

  • Choose a unique username that you don’t use for any other site (and one that can’t be guessed easily).
  • Use a combination of letters (both capital and lower case), numbers and special characters (like “&” or “%”) for your password.
  • Never use common dictionary words or personally identifiable information like name, birth date, Social Security Number or email address.

What to Do If You Suspect Your Identity/Account Is Compromised

If you believe someone has unauthorized access to your personal information, follow these steps immediately:

  • Change your passwords from an uninfected computer.
  • Ensure all firewall, anti-virus and spyware detection software you have installed is current.
  • Run a virus scan on your computer and remove any threats that it detected.
  • Check your account information frequently and report fraudulent transactions immediately.

Stay Protected

You can help guard against threats to your computer and mobile devices by taking these precautions:

Contact Us

Tupper Lake 518-359-2921  /  Plattsburgh 518-562-0221  /  Potsdam 315-268-1440