Online & Mobile Security

Dedicated Staff Keeping You Safe 24/7

When it comes to your account’s security, we never take a break. We have dedicated staff monitoring it 24/7.

Make sure to add your cell phone number, email, and mailing addresses to your account profile so we can contact you quickly if necessary.

You will receive the following correspondence from us:

  • Notifications about any suspicious account information, so you can act quickly.
  • Additional security features to help keep your accounts safe such as 2-step verification or transaction alerts.
  • Important account updates including system maintenance and/or upcoming outages.
  • Make sure your operating systems, software and browsers are up to date and that you have anti-virus and firewall software.
  • Clear your devices’ caches and history to protect passwords and payment history.
  • Be extra cautious when using public computers or Wi-Fi and don’t use them for financial transactions.
  • Set passwords and enable screen locks to prevent others from using your computer or devices.
  • Check for a padlock symbol and
  • Download apps and software from only authorized vendors to avoid viruses.
  • Sign out of your digital banking session when you finish.

Warding Off Web Threats

The internet is a convenient resource, helpful tool, and part of our daily lives. Whether you’re using a mobile device or desktop computer, all your social media interactions, online shopping transactions, and email messages are susceptible to attack.

A Strong Username and Password = Extra Account Security

Here are some tips for creating strong sign-in credentials:

  • Choose a unique username that you don’t use for any other site (and one that can’t be guessed easily). 
  • Use a combination of letters (both capital and lower case), numbers, and special characters (like “&” or “%”) for your password.
  • Never use singular common dictionary words or personally identifiable information like name, birth date, Social Security Number, or email address.

What to Do If You Suspect Identity Theft or Your Bank Account Has Been Compromised

If you believe someone has unauthorized access to your information, follow these steps immediately:

  • Change your passwords from an uninfected computer.
  • Ensure all firewall, anti-virus, and spyware detection software you have installed is current.
  • Run a virus scan on your computer and remove any threats that it detected.
  • Check your account information frequently and report fraudulent transactions immediately.

Contact Us

Tupper Lake 518-359-2921  /  Plattsburgh 518-562-0221  /  Potsdam 315-268-1440