Interruption in Online Home & Mobile Banking Services
Our data processing center that is located in Irving, Texas has been severely impacted by weather conditions outside of their normal weather pattern. The processing center has been actively working to maintain the generators, however many roads are closed and power outages are limiting resources to their local area. We will provide updates as they become available regarding the expected return of online/mobile banking.
In the meantime, please continue to reach out to your local branch for services.
February 18, 9:45 a.m.
Good Morning members, we are able to confirm debit card/ATM transactions are back up and running. Online and mobile banking is also online with limited capacity and intermittent connection. Our Texas teams are working around the clock to restore power to the area and our data teams are working to restore the server connections. If you have questions regarding transactions that took place yesterday while the card system was down, please call into your branch and we can verify recent account history, balances and assist in other account needs. Thank you again for your grace and understanding.
February 17, 5:15 p.m.
ATM and debit processing are still experiencing issues. We will let you know as soon as possible when we have an ETA on when those services will be back online. You can still access your funds, verify balances, and complete loan payments by calling into your local branch or coming through the drive thru. We will continue to share updates as we receive them and are thankful for your understanding while our partners in Texas brave through the harsh weather conditions.
February 17, 10:45 a.m.
Please be aware the debit card system, including in-store transactions, are not available at this time. There is limited access to online banking functions, however some members are still receiving errors. If you have an Adirondack Regional Credit Card, this is not affected and you still have access to utilize those funds. We are diligently working with our partners and vendors to address this matter and apologize for the inconvenience this has caused. We thank you for your understanding and support as we work to resolve this.