Dear Member, 

I want to sincerely apologize for the frustrations with our online banking and ATM/Debit Cards you may have experienced during the week of February 15. As we have continued to build our virtual banking capabilities, we rely on companies that have the capacity to provide 99.9% availability of these tools. Unfortunately, the catastrophic weather in Texas during that week resulted in a 0.1% event. 

During this time, we did our best to provide you with the latest information as soon as we received it. In addition to sending email to members, we also posted on our website and social media. If you did not see communications during this time, we encourage you to contact us to verify we have your correct email on file, like us on Facebook, and bookmark our webpage for quick access to news and information.

Your membership and the trust you place in us as your financial institution are of the greatest importance. If there are ways we can better communicate with you if faced with an event like this in the future, we welcome your input--we want to make sure our communications plan is serving you as well as it can. And, of course, if you ever have concerns or questions, you don't have to wait for us to reach out to you; we're always happy to take your calls or questions in person.

At this point, all operations are back to normal. Thanks so much for your patience, and as always, thank you for being a member.

Russ Cronin
President & CEO