Improved Customer Service Update

If you’ve called one of our branches recently, you may have noticed that somebody at a different branch might answer.


  • Home
  • News
  • Improved Customer Service Update

There’s nothing wrong with your phone! We’re just trying to put you in touch with a real person, rather than send you to voicemail.

In an effort to improve our customer service, if the branch location you call is busy with other customers when the phone rings, your call will be routed to a different Adirondack Regional FCU branch.

If you’re looking to speak with somebody in particular, just let us know! We’ll be happy to transfer you back.